Privacy Policy — Contexa

At Contexa ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our search and recommendation platform and services.

1. Information We Collect

1.1 Information You Provide

Account information (name, email address, password)
Payment information (processed securely through third-party payment processors)
Profile information and preferences
Communications with us (support requests, feedback)

1.2 Information Automatically Collected

Search queries and interaction data
Usage data and analytics
Device information (browser type, operating system, IP address)
Cookies and similar tracking technologies

1.3 Information from Third Parties

Authentication providers (if you use social login)
Analytics and service providers

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our services
Process transactions and send related information
Personalize your experience and provide relevant search results
Send administrative information, updates, and security alerts
Respond to your comments and questions
Analyze usage patterns and optimize our platform
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf
Business Transfers: In connection with mergers, acquisitions, or asset sales
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information. These include AES-256-GCM encryption, bcrypt password hashing, HTTPS/TLS for all traffic, and security headers via Helmet.js. No method of transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Tracking events are automatically deleted after 90 days. Account data is retained until you request deletion. Search logs are retained to power autocomplete and trending features. When you delete your account, we delete or anonymize your personal information.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Object to or restrict certain processing of your data
Request data portability
Withdraw consent where processing is based on consent
Opt-out of marketing communications
Disable cookies through your browser settings

To exercise these rights, contact us at privacy@contexa.co

7. Cookies and Tracking

We use cookies and similar tracking technologies. Visitor tracking on ecommerce stores uses anonymous IDs only — no personally identifiable information is collected from your customers. You can control cookies through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. We'll notify you of changes by posting the updated policy and updating the "Last updated" date. Continued use constitutes acceptance.

11. Contact Us

Email: privacy@contexa.co

Website: contexa.co/contact