Ecommerce Search FAQ

Everything you need to know about Contexa product search and site search — from setup to analytics. Can't find your answer? Contact our support team.

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General: AI-Powered Ecommerce Search

What is Contexa?

What platforms does Contexa support?

How is Contexa different from default store search?

What AI models power the search?

What languages does Contexa support?

Do I need technical skills to use Contexa?

WooCommerce Product Search Plugin

How does the WooCommerce setup work?

What are the system requirements?

How do I add Contexa search to my store?

What visual templates are available?

Does Contexa work with WPML?

How does product sync work?

Can I sync blog posts and pages too?

What recommendation shortcodes are available?

How do I remove Contexa search from my site?

Does the plugin conflict with other search plugins?

Shopify Product Search App

How do I install Contexa on Shopify?

How does Shopify product sync work?

How many products can I sync from Shopify?

Is the Shopify app GDPR compliant?

Does the Shopify app include autocomplete?

Product Search & Recommendations

How fast is the search?

Does Contexa handle typos?

How does autocomplete work?

What are the 5 recommendation types?

How many search results can I get per query?

Does Contexa support image search?

What is the Trending feature?

Search Analytics & Dashboard

What can I see in the Contexa dashboard?

What analytics are available?

What events does Contexa track?

Can I export my data?

What is the Data Lake?

Does Contexa detect synonyms automatically?

API & Developer Integration

Does Contexa have a REST API?

What is the JavaScript SDK?

How do I get my API key?

What are the API rate limits?

Can I generate integration code from the dashboard?

Can I upload product data via CSV?

Pricing & Billing

Is there a free plan?

What costs credits?

How do credits work?

What happens if I run out of credits?

How do I upgrade my plan?

Can I see my usage and billing history?

Privacy & Security

What data does Contexa collect from my customers?

Is Contexa GDPR compliant?

How long is tracking data retained?

Can I disable tracking entirely?

How is my data secured?

Is my store data isolated from other stores?

Performance & Technical

Does Contexa slow down my site?

What caching does Contexa use?

How does Contexa handle large catalogs?

What happens if Contexa goes down?

Where is Contexa hosted?

Account & Support

How do I create an account?

Can I enable two-factor authentication?

How do I get support?

Can I book a setup call?

Where can I find documentation?

Still Have Questions?

Our team is happy to help — whether you need setup assistance, technical guidance, or a product demo.

Free setup support included with every plan.

Contact Support